Refund & Cancellation Policy

1. Digital Products

BRENMAN Programs are digital learning products delivered instantly through our online platform. Because access is granted immediately on purchase, all sales are generally final. That said, we want you to be satisfied with your learning experience, so we offer a limited refund window as described below. This policy forms part of, and should be read with, our Terms of Service.

2. Refund Eligibility

You may request a full refund within 7 days of purchase, provided that:

• You have completed no more than 25% of the program’s modules or episodes;
• You have not attempted the capstone project; and
• You have not been issued a certificate of completion.

After 7 days, or if any of the thresholds above are exceeded, refunds are at our sole discretion.

3. Non-Refundable Items

• Programs where more than 25% of the content has been accessed;
• Programs for which a certificate of completion has been issued;
• Free programs and promotional or complimentary enrollments;
• Individual programs within a discounted bundle (partial refunds for a single program inside a bundle are not available).

4. Subscriptions & Recurring Plans

Where a program is offered on a recurring or subscription basis, you may cancel at any time from your billing settings or by contacting us. Cancellation stops future renewals; you retain access until the end of the current paid period. Amounts already charged for the current period are non-refundable except as required by law. We do not provide pro-rated refunds for partially used billing periods.

5. How to Request a Refund

To request a refund, email info@brenmanconsulting.com with:

• Your registered email address;
• The program name and date of purchase;
• The reason for your request; and
• Your Razorpay payment ID (from your receipt email).

6. Processing Timeline

We will review your request within 3 business days. If approved, the refund is processed to your original payment method via Razorpay, typically within 5–7 business days (your bank or card issuer may take additional time to reflect it). You will receive a confirmation email once the refund is initiated.

7. Cancellation of Access

Once a refund is processed, your access to the program is revoked and any downloaded resources must be deleted. If you wish to enroll again later, you will need to purchase the program at the then-current price.

8. Technical Issues

If a technical problem prevents you from accessing purchased content, please contact us before requesting a refund and we will work to resolve it. If we are unable to restore your access, we will provide a full refund regardless of the refund window.

9. Consulting Engagements

This policy applies to purchases of our online Programs. Consulting engagements, where offered, are governed by the fees, milestones, and cancellation terms set out in the separate agreement for that engagement, not by this policy.

10. Contact

For refund enquiries, reach us at info@brenmanconsulting.com. Please also review our Terms of Service for related details.